Davis-Standard expands its service and support capabilities focused on delivering better line efficiency and lower operating costs to its customers. The company’s investments in one global service team, critical spare parts inventory, new service products and advanced digital infrastructure are to address customers’ need for speed, uptime, flexibility, cost savings and quality. These enhanced capabilities are designed to support all equipment manufactured by Davis-Standard and its subsidiaries, including Maillefer.
Giovanni Spitale, CEO of Davis-Standard, was quoted as saying, “Davis-Standard’s commitment extends far beyond the initial equipment sale – it’s about building enduring partnerships that empower our customers to thrive, and we firmly believe the strategic investments in our people, technologies, and operations will provide an immediate impact to our customers.”
Davis-Standard’s investment spans into four core areas. First, an expanded network of expert service technicians to ensure localized support for customers. For US-based customers, the goal is to have a Davis-Standard certified technician within a 3-hour radius of customer sites, ensuring faster resolution of customer issues. Second, the company stocks 1000+ critical spare parts in its VIP program for its customers. This ensures a 24-hour part availability from a trusted source with predictable costs. Third, to minimize unplanned downtime and increase line performance and throughput, Davis-Standard has flexible preventative maintenance programs customers can choose from, including rebuild and repair programs. Lastly, the company has significantly invested in a Service Cloud, advanced data analytics, and remote monitoring/IOT capabilities. Coupled with the digital transformation, the increase in sustaining innovations, such as product upgrades, ensures the complete life cycle of the equipment is optimized.
“Our customer-centric approach drives everything we do. We’ve restructured internally and expanded our service offerings to ensure unparalleled operational excellence for our customers. Buying equipment from us means a lifelong partnership geared towards enhancing customers’ line efficiency at a competitive total cost of ownership and fostering future innovations.” said Zachery Ament, Global Service President.
Zach added, “Our vision is to be your preferred service and support partner providing a premium customer experience, regardless of which Davis-Standard, Maillefer, or sub-brand piece of equipment you purchased from us, dating back 30+ years. If a customer needs more performance, speed, flexibility, or cost savings from their existing equipment, we have a solution. We know our equipment better and can help.”
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Continuing with company-wide sustainability efforts, Davis-Standard’s subsidiary in Germany, ER-WE-PA GmbH, recently attained ISO 14001 certification. This certification illustrates a commitment to customer service and environmental sustainability, essential to Davis-Standard’s pursuit of operational excellence, safety practices, and process improvement. This is the fourth Davis-Standard location to become ISO 14001 certified in recent months, joining facilities in Fulton, N.Y., Vantaa, Finland, and Ecublens, Switzerland. All of Davis-Standard’s global manufacturing sites are slated to become ISO 14001 certified by 2025.
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Stongington, CT government website posted the below news brief on behalf of the Beautification Committee of Stongington. Earth Day was a huge success for Davis-Standard as we had several volunteers committed to our sustainability goals for our customers, company, environment, and community. Thank you to all that participated!
As the head of Davis-Standard, Giovanni Spitale has an unusual background.
Davis-Standard’s medical extrusion expertise and customer-centric approach will be promoted during MD&M West 2023 at booth 3911, February 7-9, in Anaheim, Calif. Show visitors will have an opportunity to view a running polycarbonate pipette line equipped with a Davis-Standard HPE (high performance) extruder and new DS-XEL process control. The line will also feature downstream equipment from the Conair Group and an OD/ID/Wall gauge system by Zumbach Electronics, both Davis-Standard technology partners. In addition, a 2.5-inch (50mm) Davis-Standard Super Blue® extruder will be displayed with DS-XEL controls, and customers can learn more about the company’s DS Activ-Check™ cloud-based platform for preventative maintenance and monitoring.




