ReACT Support System
Using the ReACT support system customers can enjoy high-speed remote troubleshooting support from Davis-Standard via a secure Internet connection. This system provides real-time viewing and control of EPIC screens and PLC systems without affecting the current application. It also provides a faster response to customer needs regarding EPIC III/PLC controls or process issues.
- Uses standard Internet Explorer®
- Service is intended for troubleshooting and process support
- Works using a third hard drive, which is connect by the customer when support is needed